At ANNA, we are committed to ensuring your satisfaction. We want every purchase from our online store to be exceptional. You can shop with complete confidence, our exchange, returns and warranty policies are designed to make your experience comfortable and hassle-free.

Changes:

• To request a change of size or reference, please contact us within 30 days of receiving your purchase.
• Products to be exchanged must be in their original condition, unused, unwashed and with the original labels and packaging.
• Shipping costs for the exchange are the responsibility of the customer, unless the exchange is necessary due to an error on our part.
• Contact us to start the exchange process by email at anna.restwear@gmail.com or by WhatsApp at +57 305 3629403.
• Once we receive the product for exchange, we will review it and proceed to send your new order.

Returns:

• We accept returns within the first 7 days after receiving your purchase.
• To process a return, the product must be in its original condition and without signs of use.
• Shipping costs and other expenses related to the return of the garment will be covered by you, unless the return is necessary due to an error on our part.
• The refund will be made through the original payment method within a maximum of 7 days.

Warranties:

• If any product you purchased from ANNA has a manufacturing defect, you can request a warranty within 90 days.
• Contact us through our customer service channels and we will resolve the problem as soon as possible, indicating the procedure to follow.
• Please take into account the conditions of use and washing that we share at the time of purchase, since if the damage occurs due to not following the instructions, it will not apply as a guarantee.

If you have any questions or need assistance, please feel free to contact us through our customer service. Your satisfaction is our priority.

Team ANNA